INTERNATIONAL SHIPPING POLICY

We ship worldwide with FedEx, DPD or Magyar Posta Zrt. at a flat-rate, if you have any advice on the declaration, please contact us with your order number.

Please Note: we do not ship to P.O. boxes. Shipping addresses must be provided in English.

The customer is responsible for any custom fees, import duties, or VAT/taxes (written here as “import costs”) that may be imposed by their country’s customs department. By law, we cannot mark packages as a "gift", or declare lower value on the invoice.

Please note: Delivery time is estimated, not guaranteed.

Orders are usually shipped within 2 to 4 business days.

Pre-orders / Back-orders

Pre-orders / back-orders will be charged immediately, and shipped as soon as they're available. Orders containing both in-stock and pre-order / back-order items will be shipped once all pre-order / back-order items are available. For more information on the expected availability date of the pre-order / back-order items, please review the product description for that product. 

The prices shown on our site do not reflect any import costs and it is the customer’s responsibility to pay for these charges upon delivery. If the customer refuses to pay for the import costs, FedEx will return the package back to us at the customer’s expense. If a package is returned for this reason, the original and return shipping costs, as well as any other fees that may be billed to us from FedEx or the customs department, will be deducted from the total refund amount. 

Each international package will be insured with loss/damage coverage

Insurance claims for lost/damaged packages no less than 50 days from the original shipping date.  If you have not received your package by this time, please email us at anna@annailles.com and we will gladly help.

We're unable to make any changes to the shipping address or cancel delivery once the package has been picked up by the postal carrier. If your package is in transit and you choose to cancel the order, you can send it back to our office, please contact anna@annailles.com for the address . Note: returned/refused packages will incur an additional shipping cost. Also note that shipping charges are non-refundable, and the total amount of shipping charges may be higher than what you originally paid. If you have any questions about this, please contact us directly at anna@annailles.com.